Running head: KNOWLEDGE MANAGEMENT OPERATIONALIZATION Knowledge Management operationalization – how it differs in large enterprises and SMEs in Finland
نویسندگان
چکیده
Information and knowledge are essential resources for businesses to maintain their competitiveness and to constantly develop further. Knowledge Management (KM) enables companies to develop their activities by having the right information at the right time, as well as by offering the tools to manage the skills and knowledge of the personnel. The aim of this paper is to empirically analyze how KM is operationalized in large and small and medium sized companies in Finland, and furthermore, what kinds of challenges the companies face in KM operationalization. The empirical study was carried out in spring 2014 as a web-based questionnaire survey and structured interviews. Results of the study provide direction for the development directions of KM in Finnish companies.
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